Delivery of your items
At Kouwi.com, we strive to provide our customers with a seamless shopping experience from start to finish. As such, we have a clear delivery policy in place to ensure that you know exactly what to expect when it comes to receiving your purchases.
Standard Delivery: For items ordered within Australia, we offer standard delivery with an estimated delivery time of 5 business days from the date of purchase. This applies to all orders within Australia, regardless of the size or weight of the item.
International Delivery: For items ordered outside of Australia, we offer international delivery with an estimated delivery time of 15 business days from the date of purchase. Please note that this delivery time may vary depending on the destination country and any customs regulations that may apply. Shipping Costs: Shipping costs are calculated at checkout based on the destination, weight and size of the item(s) being shipped. These costs will be clearly displayed on the checkout page before you complete your purchase.
Additional Cost Information Orders under $150 from local seller may incur a delivery cost ranging from $5.00 to $10.00 Australian Dollars Orders over $150 free shipping is applied at checkout most items have free shipping be sure to check the item details when ordering. Order Tracking: We provide order tracking for all our deliveries so you can keep an eye on your purchase as it makes its way to you. Once your order is dispatched, you will receive an email with your tracking number and a link to track your delivery.
Delivery Policy: If you have any questions or concerns about our delivery policy, please don’t hesitate to contact our customer service team for assistance. At Kouwi.com, we are committed to providing our customers with high-quality products and exceptional customer service. Thank you for shopping with us!
Contact us at Say Hello for questions related to refunds and returns.