Returns and Refunds

Sometimes the shoes just don’t fit. Contact us to discuss your return within 10 days of receiving your item and we’ll endeavour to provide a full refund of your purchase. For Apparel Items we offer an exchange or refund. Once decided we’ll let you know where to post your item in order for a refund to be processed.

Our refund and returns policy last 10 days. If 10 days have passed since your item has arrived, we can’t offer you a full refund or exchange.

To complete your return, please contact kouwi.com in the Say Hello page of our website

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Say Hello 

Sale items

Refunds and Returns apply to all items in store including Sale items.