Kouwi.com Return Policy

Last updated August 30, 2020

Thank you for your purchase. We hope you are happy with your Australian Made product. However, if you are not completely satisfied with your purchase for any reason, you may return it to the Vendor for a full refund, store credit, or an exchange.

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS

To return an item, please email customer service at info@kouwi.com or your Local Vendor directly. place the item securely in its original packaging and include your proof of purchase, and mail your return too your vendors mailing address.  Upon receipt of products you will receive your full refund. 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note: Sale items are FINAL SALE and cannot be returned.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@kouwi.com

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