GET SHIPPING INFORMATIOn
We understand that you might have some burning questions about Shipping and tracking of your item, and we’re here to provide all the answers you need. Whether you’re seeking clarification on specific features, or simply looking for guidance, this FAQ section is designed to address the most common shipping inquiries we receive.
Most items on Kouwi.com include free shipping. For items shipped by local sellers, standard delivery is $14.99, with an estimated delivery time of 5 – 10 business days dependent on seller.
International orders usually arrive within 12 to 25 business days from the purchase date. Please note that delivery times may vary depending on customs and destination. During peak seasons (Nov–Feb), delays may occur.
Shipping costs are shown clearly at checkout and are based on the destination, weight, and size of your order. Please note that shipping costs are determined by the seller.
Be sure to check the item details at checkout, as many products include free delivery. Most Items ship for free some sellers do not offer free shipping these fees are available in the checkout and cart.
These vary dependent on country, check the cart and checkout for best rate. Please note due to US tariffs some USA orders may incur higher rates.
Yes. Every order includes tracking. Once dispatched, you’ll receive an email with your tracking number and a link to track your delivery.
Please reach out to our customer service team via the “Say Hello” page or contact [email protected] for any questions related to delivery, refunds, or returns.
You can reach us anytime through our “Say Hello” feature. We strive to respond to your inquiries within 24 hours.
Absolutely! We take all necessary security measures to ensure the safety of your data and personal details. We also add an extra layer of security when checking out via credit cards just to keep you safe!
If you need to make changes or cancel your order, please contact us within 24 hours of your purchase. We’ll be happy to assist you.
The Reviews Speak for Themselves!
Here’s a look at what people are saying about Kouwi.com We’re proud to have helped thousands of customers, sellers and affiliates across Australia and New Zealand.
I’ve had the most incredible experience as a vendor on Kouwi. The team has been great to work with, very approachable and have a very active engaged audience so it’s been a great marketplace to sell my products.
Chloe H – Melbourne
I ordered a women’s shirt. It was exactly as shown on the website and the quality is second to none. Beautifully made and reasonably priced. Honestly, I’ll definitely shop Kouwi.com again. Highly recommend. Speedy service.
Karen P – Sydney
Kouwi has to be the best site online, not only do they have amazing products their prices are also.
The staff are exceptional also ready to jump in if any problems arise or to simply to help.
Beverly W – Queensland