Returns and Refunds Policy

At Kouwi.com, we curate a diverse range of items from local brands and international sellers, prioritizing your satisfaction with every purchase. However, it’s important to understand our refund policy:

Apparel Items, Accessories, Pyjamas, Used Items, Health & Wellness Products, Or items outside of 14 Days after delivery:

We do not offer refunds for Apparel Items, Accessories, Pyjamas, Used Items, Health & Wellness Products, Or items outside of 14 Days after delivery:. Instead, returns within 14 days from the purchase date qualify for store credit.

Sale Items:

Sale items qualify for store credit only. Refunds are not issued for sale items.

Return Process for Other Items:

Returns are accepted for items other than apparel, pyjamas, and health & wellness products. Ship these items to our Melbourne agent. Upon receiving the returned item’s tracking number, we’ll process a refund.

Refunds for Defective Items:

Defective items can be refunded upon verification of the defect. Contact our customer service team within 14 days of receiving the item to start the refund process. Please ensure returned items retain their original condition, including tags and packaging. Damaged or altered items may not qualify for a refund or store credit.

For further inquiries or assistance regarding our refund policy, reach out to our customer service team at info@kouwi.com – Kouwi.com retains the right to update this refund policy without prior notice. Please note that sale items are not eligible for refunds, only exchanges.

Our refund and returns policy allows for a 14-day window. If 14 days have elapsed since receiving your item, we will not commit to to a refund and store credit will be applied (Coupon) To initiate a return, kindly contact Kouwi.com via the ‘Say Hello’ page on our website. Please refrain from sending purchases directly back to the manufacturer.

Partial refunds may be considered for items damaged or missing parts not attributable to our error. Sale items, unless damaged, are generally non-returnable.

We hope this clarifies our refund policy – This Applies to Items purchased in New Zealand Also

New Zealand:

If for any reason you’re not completely satisfied with your purchase, you may return the items within 14 days of the date they were received.

To initiate a return, please contact our customer support team, and they will guide you through the process. Please note that the items must be in their original condition, unused, and with all the original packaging and tags intact.

United States:

While we do not offer returns, we’re here to ensure your satisfaction with every purchase. If you encounter any issues with your item, please don’t hesitate to contact us. We’re committed to resolving any concerns you may have.

Rest assured, if there is a problem with your item, we’ll work with you to find a solution that suits your needs. Depending on the issue, we can arrange a store credit or refund to ensure your complete satisfaction.

Your happiness is our top priority, so reach out to us if you have any questions or need assistance. We’re here to make things right and ensure you have a positive shopping experience with us.