FAQ’s (Frequently Asked Questions)

How long will my order take to arrive? Orders placed with local brands should arrive within 3 – 5 business days. If you have made an order with an international seller note that your item will be shipped and arrive within 3 weeks of order placement.  

What Payment methods can I use? We take most forms of credit cards and affiliated with Stripe & Paypal. if you don’t want to pay for your order in full you can always opt for Paypal Pay in 4 available at our check out page.  

Can I return an item if I’m not happy with it? We agree that sometimes the shoes just don’t fit.  Contact us at orders@kouwi.com to discuss your return within 14 days of your purchase and we’ll endeavour to provide a full refund of your purchase.  

My shipping calculation is highOur shipping is calculated per vendor (seller on the kouwi.com local sellers charge their own shipping fee within Australia. When purchasing multiple items from multiple sellers the shipping fee will be calculated to ensure your items are delivered from each seller. Look out for items that offer FREE Shipping at cart.

What shipping methods do you use?  for orders placed within Australia we use Australia post to deliver parcels. For orders placed with international sellers this may vary – Don’t worry you can always track your item once an order has been made and contact us for any questions.

How do I contact Kouwi.com – Contact us anytime via hello@kouwi.com or through our “Say Hello” We’ll endeavour to get back to you within 24hours of your query.  

I want to register as a seller, where do I go to sign up?  We’d be delighted to have you join our Kommunity! please register to sell My Account – Kouwi.com once you’ve set up your store, contact us if you require support with your product upload at sell@kouwi.com

Is Kouwi Australian?  Kouwi pronounced “cooweee” is an online marketplace established in Melbourne Australia in 2020. We champion local brands and have curated a kollection of international items, offering a truly unique destination to choose to shop local whilst exploring international offerings.  

Do you ship internationally?  Our local brands can be shipped to the USA, Japan, Singapore and New Zealand. please check the shipping fee at checkout as this may vary dependent on the country the seller is shipping too. 

Is buying through Kouwi Safe?  100% we take all necessary security measures to ensure your data and details are secure.  

How can I cancel or change an order? contact us within 48hrs of your purchase to make any changes or cancel your order at Say Hello Kouwi.com or support@kouwi.com