FAQ –

Frequently Asked Questions

How long will my order take to arrive? Orders placed with local brands should arrive within 3 – 5 business days. Please note that some items may take longer to arrive depending on season, “December/January are our busiest time” and up to 3 weeks of order placement depending on the vendor. If you have any questions reach out, we’re happy to assist you.

What Payment methods can I use? We take most forms of credit cards and affiliated with Afterpay, Wizpay & Paypal. if you don’t want to pay for your order in full you can always opt for either Afterpay or other affiliations available at our check out page.

Can I return an item if I’m not happy with it? Sometimes the shoes just don’t fit. Contact us to discuss your return within 7 days of your purchase and we’ll endeavour to provide a full refund of your purchase. For Apparel Items we offer an exchange or refund. Once decided we’ll let you know where to post your item in order for a refund to be processed. (Postage and Handling fees for returns are at the cost of the customer).

My shipping calculation is highAll orders over $150 include FREE Shipping! For orders under $150, Our shipping is calculated per vendor (seller on the kouwi.com local sellers charge their own shipping fee within Australia. When purchasing multiple items from multiple sellers the shipping fee will be calculated to ensure your items are delivered from each seller. Look out for items that offer FREE Shipping at cart there are plenty of great offers at the moment! Orders under $150 dollars may be subject to a $10.00 flat fee set out by the vendor, but don’t worry there are plenty of items that a shipped for FREE!

What shipping methods do you use?  For orders placed within Australia we use Australia post to deliver parcels among other providers. –  We got you!  you can always track your item once an order has been made and contact us for any questions. We’ll let you know when it’s on its way to your door.

How do I contact Kouwi.com – Contact us anytime via info@kouwi.com or through our “Say Hello” We’ll endeavour to get back to you within 24hours of your query.

I want to register as a seller, where do I go to sign up?  We’d be delighted to have you join our Kommunity! Register to sell My Account – Kouwi.com once you’ve set up your store, contact us if you require support with your product upload.

Is Kouwi Australian?  Kouwi pronounced “cooweee” is an online marketplace established in Melbourne Australia in 2020. We are your daily dose of self-care and destination for local brands and so much more!!! Shop one of a kind, Health & Wellness to ignite your senses, new Women’s & Men’s clothing and affordable, bold Home and Lifestyle products all in one destination. Why live if you can’t have bold moments!

Do you ship internationally?  Our local brands can be shipped to the USA, Japan, Singapore and New Zealand. please check the shipping fee at checkout as this may vary dependent on the country the seller is shipping too.

Is buying through Kouwi Safe?  100% we take all necessary security measures to ensure your data and details are secure.

How can I cancel or change an order? contact us within 24hrs of your purchase to make any changes or cancel your order below.

Have some more frequently asked questions you need clarity about? let us know and we’ll come back to you asap.

Contact US!