Privacy Policy
Last updated: July 2025
Thank you for being part of the Kouwi.com community (“Company,” “we,” “us,” or “our”). Your trust means everything to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website (https://kouwi.com ), services, or events.
If you have any questions, please contact us at [email protected]
1. Information We Collect
a. Information You Provide
Name, email, phone number, address
Account details (excluding passwords)
Payment details (limited to transactions)
Communications and inquiries
b. Information Collected Automatically
IP address, browser type, device details
Pages visited and time spent
Referring URLs and location data
Cookies and similar tracking
2. How We Use Your Information
We use your information to:
Create and manage your account
Process orders, payments, and returns
Respond to questions and provide support
Improve our website and services
Send updates and promotional offers (if opted in)
Detect and prevent fraud or illegal activity
Comply with Australian and New Zealand law
3. Sharing Your Information
We only share your data when necessary:
With trusted providers (e.g. PayPal, shipping partners)
During business transfers or acquisitions
With your consent for promotions
To comply with legal requirements in Australia or New Zealand
4. Cookies & Tracking
We use cookies to:
Understand user behavior
Improve site performance
Support login, cart, and checkout
You can manage cookie preferences in your browser.
5. Third-Party Tools
We may use Google Maps APIs and other third-party services. These tools follow their own privacy policies (e.g. Google: https://policies.google.com/privacy ).
6. Data Retention
We keep personal data only as long as needed for:
Account management, orders, or legal/tax purposes
Until you request deletion (unless legally required to retain)
When no longer required, data is securely deleted or anonymized.
7. Data Security
We use technical and organizational safeguards:
SSL encryption
Access controls
Secure backups and monitoring
No system is 100% secure, but we continuously improve protections.
8. Minors’ Privacy
Our services are not for users under 18. We do not knowingly collect children’s data. If discovered, it will be deleted promptly.
9. Your Rights
Under Australian and New Zealand law, you may:
Access, correct, or delete your data
Object to or restrict processing
Withdraw consent
To exercise these rights, email us at [email protected] .
10. Do-Not-Track
We currently do not respond to DNT browser signals due to lack of universal standards.
11. Residents of Australia & New Zealand
You can:
Request access or correction of your data
Make a complaint if you believe we’ve breached privacy law
Complaints can also be directed to:
OAIC – Australia
Privacy Commissioner – New Zealand
12. Updates to This Policy
We may update this Privacy Policy to comply with laws or reflect changes. Updates will be posted with a new date. Please check back regularly.
13. Contact Us
For questions or privacy rights requests: Email: [email protected]
14. Review, Update, or Delete Your Data
To request access, updates, or deletion of your data, please email us. We aim to respond within 30 days.