Ready to ship in 1-3 business days

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Shipping Policy

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Enjoy an extra 10% off all November long during our Black Friday Sale at Kouwi.com!
Please Note: Upcoming Holidays may impact delivery timing - If you have an urgent order request or would like more information on an item shipping speed during this time reach out to us at [email protected]

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Refund Policy

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Our staff is continually striving toward excellence. Any issue encounters, you are welcome to contact our customer service team in order to help you with your concern. You can contact us directly at [email protected] for urgent assistance, as our customer service department is available through email, 9:00am to 5:00pm AEST Monday - Friday.

Change of Mind Return Policy

It will be covered by a change of mind policy if you decide to change your mind, the item does not match the original purpose, or it was purchased by mistake.
The products must be in their original packaging and in new condition. Failure to do so may result in the refund being denied.
Refund - The total refund will be less the initial shipping, handling charge, and 5% administration fee paid to send the product.

Damaged Return Policy

If you get a damaged box or item, please notify us within 24 hours. To avoid damaged delivery, we ensure that our items are packaged securely.
Please send a photo/video showing the damage in order to review by our team and will respond with further steps/instructions. Damaged items/packages will be collected by the courier company and will be assessed. You will be entitled to a refund or replacement.

Faulty Return Policy

If you have any problems with the product, such as it not operating correctly, please contact our customer care staff right once. In order to remedy the problem, you should attach a photo or video of the problem. It will be assessed by the team and further instructions will be given.
For minor issues – Our team can offer some instructions to fix the issue or we can send spare parts.
For major issues – Our team will execute a new replacement right away without collecting the damaged goods.

However, if you would like to return the faulty item for refund, please do contact [email protected] first for further instructions on how to return the product.

Product not as described

We guarantee you that all items we offer are fitted for their general or specific purposes included in the listing information. If the criteria cannot be met, you are entitled to report it to our customer support team and it can be replaced or refunded. However, please make sure that it will be within 14 days after the products arrive at your delivery address.

A photo/video of the item’s condition is required for assessment. Products are required to be inside the original package and unused condition. Failure to do so might deny the refund.