A Gift for you!

Ready to ship in 3-5 business days

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Shipping Policy

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Most Kouwi Marketplace Items are Shipped For Free ! Check Details at cart.

At Kouwi.com, we strive to provide our customers with a seamless shopping experience from start to finish. As such, we have a clear delivery policy in place to ensure that you know exactly what to expect when it comes to receiving your purchases.

Standard Delivery: For items ordered within Australia, we offer standard delivery with an estimated delivery time of 5 business days from the date of purchase. This applies to all orders within Australia, regardless of the size or weight of the item.

International Delivery: For items ordered outside of Australia, we offer international delivery with an estimated delivery time of 15 business days from the date of purchase. Please note that this delivery time may vary depending on the destination country and any customs regulations that may apply. Shipping Costs: Shipping costs are calculated at checkout based on the destination, weight and size of the item(s) being shipped. These costs will be clearly displayed on the checkout page before you complete your purchase.

Additional Cost Information Orders under $150 from local seller may incur a delivery cost ranging from $5.00 to $10.00 Australian Dollars Orders over $150 free shipping is applied at checkout most items have free shipping be sure to check the item details when ordering. Order Tracking: We provide order tracking for all our deliveries so you can keep an eye on your purchase as it makes its way to you. Once your order is dispatched, you will receive an email with your tracking number and a link to track your delivery.

Need help?
Contact us at Say Hello for questions related to refunds and returns.

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Refund Policy

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Can I return an item if I’m not happy with it? Australia Only

Sometimes the shoes just don’t fit. Contact us within 48hrs of receiving your item to discuss your return and we’ll endeavour to provide a full refund of your purchase. For Apparel Items we offer an exchange or refund. Once decided we’ll let you know where to post your item in order for a refund to be processed. Please note we do not provide a refund for sale items only exchange.

Our refund and returns policy window are 14 days. If 14 days have passed since your item has arrived, contact us to discuss your options.

To complete your return, please contact kouwi.com in the Say Hello page of our website. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: Any item that is damaged or missing parts for reasons not due to our error. Sale items may not be returned unless damaged.

Need help?
Contact us at Say Hello for questions related to refunds and returns.

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