Ready to ship in 3-5 business days

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Shipping Policy

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Most Kouwi Marketplace Items are Shipped Free of Charge. Check Details at cart.

Standard Delivery: For items ordered within Australia, we offer standard delivery with an estimated delivery time of 5 business days from the date of purchase. This applies to all orders within Australia, regardless of the size or weight of the item.

International Delivery: For items ordered outside of Australia, we offer international delivery with an estimated delivery time of 12 business days from the date of purchase. Please note that this delivery time may vary depending on the destination country and any customs regulations that may apply.

Shipping Costs: Shipping costs are calculated at checkout based on the destination, weight and size of the item(s) being shipped. These costs will be clearly displayed on the checkout page before you complete your purchase.

Additional Cost Information Orders under $189 from local sellers may incur a delivery cost ranging from $14.95 Australian Dollars Orders over $189 free shipping is applied at checkout most items have free shipping be sure to check the item details when ordering.

Order Tracking: We provide order tracking for all our deliveries so you can keep an eye on your purchase as it makes its way to you. Once your order is dispatched, you will receive an email with your tracking number and a link to track your delivery.

Please note that processing time is between 3 - 5 business days, we'll update you with tracking details as soon as the item is shipped.

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Refund Policy

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Can I return an item if I’m not happy with it? Australia Only - Sometimes the shoes just don’t fit. Contact us within 48hrs of receiving your item to discuss exchange or refund.